Shipping

 

For now, online orders will only be available if delivered to residents in Egypt.

Delivery takes up to 5 days to all orders in Cairo, Giza & Alexandria and 7-10 days to all other destinations in Egypt.

If the order is placed before 5pm, next day delivery may be applied (if possible). Once your order has been placed a confirmation email will be sent to the provided e-mail address. If you do not receive confirmation e-mail, please email us on getintouch@fufaeg.com.

Purchases made on weekends and public holidays will be processed on the next business day.

Please note, orders may be delayed in the event of a new collection being introduced or during sale periods. You will be notified via e-mail if this is the case. However, we will try to be as prompt as possible with every order.

Shipping Costs

Shipping within any of the following areas is for LE 40:

Cairo/Giza/ 5th settlement/ 6th of October

Shipments to Alexandria LE 50.

For orders in other areas, please contact us on getintouch@fufaeg.com

Orders & Payments

When you’re done with your shopping, proceed to checkout and fill in the required information. Upon placing your order, a confirmation page will display your order details and sign you an order number. Soon after the Order Confirmation will be sent to you via e-mail along with the details of the order, the order number and a tracking code. Through the tracking code, you’ll be able to track your order till it reaches your doorstep.

Privacy Policy

 

We understand the concerns customers have with online orders. For that reason we would like to ensure our customers that all information collected on our site is secure and will not be misused in any way.

When ordering or signing up on our site we request the following information: name, e-mail address, phone number, birthday and the delivery address you wish to receive your order at.

This information may be used in one of the following ways:

  • To personalize your experience: You’ve joined our tribe and we would like to share with you all the happy moments by sending you newsletters, promotions, offers & exclusive events.

  • To improve customer service: We strive to offer our customers the best service and through the information we’ve collected from you, we will be able to respond more effectively to your needs, requests and feedback.

  • To a faster delivery service: Once we’ve collected your information, you’ll be able to conduct orders without having to go through the same process all over again. Simply, sign into your account, do your shopping and once you checkout, you’ll find your information saved in our system.

  • Your information will not be sold, exchanged, transferred, or given to any other company or outside parties for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased goods.

 

If however you still feel uneasy about ordering online please feel free to contact us at getintouch@fufaeg.com and we’ll help guide you every step of the way.

 
 
 
 

Returns & Exchanges

We want you to be completely satisfied with your online purchase from FUFA.

If you are unhappy for any reason, we’ll gladly accept an exchange of an unworn item within 2 days once purchase is received. Items received outside this period may not be accepted. In this case, however, an extra exchange charge of LE 50 will be added to the delivery charge.

Items should be in the original condition, unworn, unwashed or used in anyway. All tags and packaging must remain in place. We suggest you try on the items as soon as they are received to ensure you are able to return items within our returns timeframe.

We DO NOT offer returns! Every product we send out is initially quality controlled, however, if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as you have notified us upon arrival that the piece is damaged. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

If you have received a faulty item or a wrong size please e-mail us at getintouch@fufaeg.com to arrange the return. We will replace if stock is available or refund you upon return.

We reserve the right to deny refund of the garment returned if they do not meet the requirements of our Return Policy.

Thank you for using our website and we hope you find everything you are looking for and have a pleasant experience. 

For further inquiries, feedback or comments, please feel free to email us anytime on getintouch@fufaeg.com

 

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